David Macmillan - Executive Chairman
David has extensive knowledge of the City and the financial services sector. Until recently David was with the Standard Life Group, having spent 16 years in a variety of roles culminating in a position as UK Retail Director.
David joined Standard Life in 1991 as a graduate management trainee. In 1998, as Head of Corporate Development, he joined the start-up team at Standard Life Bank to take charge of sales and marketing. David spent the next 7 years playing a major role in shaping and directing the multi-award winning telephone and internet bank, becoming Sales and Marketing Director in 2000 and joining the Board in 2003.
In 2005, David was appointed UK Retail Director at Standard Life Group, ahead of the company's Stock Market floatation in July 2006. He was tasked with identifying and validating growth and productivity synergies across the core UK insurance, investment, banking and healthcare operations.
Robbie Drummond - Group Finance Director and Company Secretary
Robbie joined Invocas in January 2009 from HBOS PLC where he was employed for 5 years in a number of senior operational finance roles, recently as Head of Finance for Business and Payment Services where he had responsibility for finance leadership and control, financial planning and investment.
Robbie trained as a Chartered Accountant with KPMG, qualifying in 1993, before moving in 1995 to Coopers & Lybrand for 3 years to specialise in Corporate Finance. He has held a number of other senior finance roles in public and private companies including 2 years with Thus PLC assisting with the flotation and latterly as Head of Business Planning and Investment.
As Finance Director and Company Secretary, he is responsible for all financial, legal and compliance aspects of the Group's activities.
John Hall - Group Development Director
John rejoined the Group on a full time basis in July 2009 to further develop our corporate insolvency, turnaround and advisory offerings, and to help the Board explore strategic development opportunities. John qualified as a Chartered Accountant in 1989 with Arthur Andersen & Co in Leeds and as an insolvency practitioner in 1993. He moved to Scotland in 1991 and, until late 1997, spent time with Ernst & Young dealing with a varied portfolio of corporate insolvencies, restructurings and viability reviews on behalf of major lending institutions.
In January 1998, John established Haines Watts Business Recovery and Insolvency Scotland (HWBRIS), which he built from scratch to become the leading provider of personal insolvency solutions in Scotland.
John was CEO of the Group until April 2008 and a Non Executive Director until rejoining the Board in an Executive capacity.
Bob Lewis - Non Executive Director
Bob has over 35 years experience in the accountancy profession, having qualified as a Chartered Accountant with a predecessor firm of what is now Ernst & Young in 1971, becoming a partner in 1981.
In 1984, Bob was asked by the managing partners of Haines Watts to develop additional offices in the North. Between 1986 and 2003, he was responsible for opening 13 new offices, accounting for approximately 30% of the Haines Watts' group turnover.
In 1992, Bob was appointed to the main board of Haines Watts Limited and was Managing Partner of the group from 1999 until 2003. He retired from the board of Haines Watts Limited on 31 March 2006. Bob holds a number of local charitable appointments and is a consultant to Haines Watts Chartered Accountants in Leeds.
As a Non Executive Director Bob chairs the Audit Committee and sits on the Remuneration and Nominations Committees.
Brian Ferguson - Sales & Marketing Director
Brian has over 17 years financial services sales and business development experience, the majority of which was spent at Standard Life Bank where over a period of 8 years he worked in a number of roles, including National Sales Manager and Head of Distribution Strategy.
Prior to joining Standard Life Bank, Brian worked within the Commercial Asset Finance Division of Bank of Scotland.
Caroline Feely - Head of Service Management & Innovation
Caroline joined Invocas in November 2009 to head up the company's extensive change programme.
Caroline has worked in the financial services industry for over 17 years. Before joining Invocas she held a number of project and programme management roles at global software and platform providers including Bravura Solutions and Barrie & Hibbert.
Prior to that Caroline worked for Standard Life Group for over 13 years where she held various positions in Change Management, Customer Service, Internal Audit and Marketing.
As Head of Service Management & Innovation, Caroline is responsible for all of the company's change activity including development of the tda platform, process re-engineering, internal IT and training and support. She is also responsible for working with tda partners to successfully implement the tda platform into their businesses.
Caroline Reynolds - Director of Advice and Service
Established in 2010, Caroline's company Easy to Clear was the number one introducer of debt solutions in Scotland and enjoyed the biggest share of the Scottish market due to their lead generating strategy, unique customer service and partnership with Invocas.
The synergy and shared vision that Easy to Clear and Invocas created resulted in them joining forces in August 2011 and Caroline was appointed Director of Advice and Service, overseeing the operations area from acquisition to administration.
Caroline's desire to create volume, value and market leading service is reflected in her previous roles - predominantly in an outbound contact centre capacity for both B2C and B2B markets - including Capgemini, Ernst & Young, The Daily Telegraph, Microsoft and Caudwell Communications. She has extensive experience in taking start up companies and turning them round to become highly successful profitable businesses.
